First you will need to look at the back of your phone to locate the MAC address. This will be a 12 digit number appearing on a sticker at the back of your phone. Write this down somewhere as you will need to enter it as the reset password later..
Once you have this address, follow these steps to initiate the reset:
Power off the phone by unplugging the power or network
Plug the phone back in
Wait until you see Cancel, then press Cancel button
After holding down the correct keys during boot, you should be prompted for an admin password.
Enter the MAC address of the phone as the password. In order to enter the password, use the keypad to type it in. You will need to switch between numeric and alphanumeric entry modes in order to enter it correctly.
Once the password is entered correctly, you will be prompted a final time whether you would like to reset. Proceed and your phone should now reboot to complete the process.
In the event that you get the password wrong, on the next screen, you can simply press Cancel and it will return to the password prompt and you can try again.
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