Voipcom Chat Support
Text Blasting
Please Note: Text Blasting is not included with a standard voice plan. Text Blasting is an upgrade feature with separate pricing. Blasts are a great way to send the same message out to a list of contacts, often used for marketing, staff alerts and ...
Text Message Segment Information - Calculation
When using the Blast Feature of Voipcom Chat, you will be billed by message segment. This article explains the details of Message Segments What is a message segment? A text message segment is a set amount of characters that are part or all of a text ...
Conversations
Overview The conversations page of the application is where you will spend most of your time communicating with your contacts. Active conversations are listed on the left. You may view an individual conversation by selecting it from the list. When ...
Contacts
Overview The contacts page allows you to manage your contacts and details like opt-out and consent message status, import in bulk, and more. Adding a Contact Click "New Contact" from the top right of the app. Next, enter in details, being sure to ...
Contact Lists
Overview Contact lists allow you to segment your contacts when sending Blasts. Note: Some users and account types may have this feature disabled by their administrator. Create a List Click "New List" button on the top right of the screen. Enter a ...
Canned Responses
Overview Canned responses are pre-written messages that you can use as replies to common inquiries, as away messages and as automatic replies to keywords. Creating / Editing a Canned Response To create a canned response, click the "Add New Response" ...
Away Messages
Overview Away messages act as auto-responders to inbound messages. When an away message is active and a message is received, the contact which sent the message will receive an automatic reply containing the away message as the body of the message. ...
Reminders
Overview Create reminders to send scheduled messages to individual contacts. Tip: Dates that have messages scheduled have a blue dot identifer above the day number. Creating a Reminder Choose the date on the calendar for which you would like to ...
Drip Messages
Overview Drip campaigns allow you to apply a scheduled set of messages to a contact based on intervals of your choosing. Any replies received from the contact will break any future drips that have not yet been sent. Creating / Editing a Drip Campaign ...
Read First
This page contains a few important key bits on information that will help you have the best performance from the chat application If you have contacts that you would like imported, we suggest you import the contacts before you being using the app. ...
Number Switching
Overview The number switcher allows you to toggle between your phone number and other numbers that have been shared with your account. Note: Some users and account types may be limited to a single number. Switching Numbers To switch active numbers, ...